Case Studies (General)

Examples of NBS custom designed solutions that have been implemented to solve the varied communications needs of our clientele:

An investment company with multiple offices, plus home and nomadic workers, all working and communicating as if they were sitting in the same office.

A retail store chain using an interactive voice response system providing automated information and connecting inbound callers to the appropriate store location.

A sales office and call center taking advantage of flexible call routing for regular incoming and tollfree calls. Their calls are now routed to different departments and locations based on a predetermined schedule, which can be overridden or changed at a moment's notice.

A number of multi-dwelling units being delivered dial-tone as well as advanced calling features; plus an array of customized billing solutions provided for individual residents.

Virtual Office Environments (V.O.E.) created for a variety of businesses. Advanced IVR functions allow the coordination of business processes with no central office location necessary. Varying hunt group, automatic call transfer and advanced call forwarding scenarios, combined with flexible and customizable billing options, allow you to operate within any industry with no physical or geographic constraints.

Case Studies (Company Specific)

SPOT ON NETWORKS

Spot On Networks uses NBS VoICE hosted platform and VoICE Manager Call Center Management tools to address automatic call distribution (ACD), customer service call flow, and live receptionist verses auto attendant options. Wireless internet service and Wi-Fi access provider, Spot On Networks, had specific requirements to address when their Director of Operations began his search for a new hosted voip service provider... [Read More]

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